Quality is not an act. It is a habit.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
Thomas J. Peters
Train everyone lavishly. You can't overspend on training.
Thomas J. Peters
What helps people, helps business.
Every company's greatest assets are its customers, because without customers there is no company.
Feedback is the breakfast of champions.
Caring is a powerful business advantage.
Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
If you're not serving the customer, you'd better be serving someone who is.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Don't open a shop unless you like to smile.
If you want creative workers, give them enough time to play.
John Cleese (Trivia: pronounced "cleeze")
Make every decision as if you owned the whole company.
It is easier to do a job right than to explain why you didn't.
Martin Van Buren
No man is fit to command another that cannot command himself.
If you do not have the time to read, you do not have the time to lead.
The successful man is the one who finds out what is the matter with his business before his competitors do.
Roy L. Smith
Pay attention to your enemies, for they are the first to discover your mistakes.
The business that considers itself immune to the necessity for advertising sooner or later finds itself immune to business.
I advertise for the same reason a pilot keeps the plane's engines running even though the plane is already in the air.
R. J. Wrigley (adapted)
Leadership is the activity of influencing people to cooperate towards some goal which they come to find desirable and which motivates them over the long haul.
If your imagination leads you to understand how quickly people grant your requests when those requests appeal to their self-interest, you can have practically anything you go after.
Excuses interest no one except the competition.
It's said that Tom Watson, head of IBM, was asked if he was going to fire an executive whose recent mistake cost the company six hundred thousand dollars. Watson shook his head and explained, "I just spent six hundred thousand dollars training him. Why would I want anyone else to hire his experience?"
The whole point of getting things done is knowing what to leave undone.
Lady Stella Reading
The really efficient laborer will be found not to crowd his day with work, but will saunter to his task surrounded by a wide halo of ease and leisure.
Henry David Thoreau
Some folks can look so busy doing nothing that they seem indispensable.
Never mistake activity for achievement.
The really idle man gets nowhere. The perpetually busy man does not get much further.
Sir Heneage Ogilvie
Never hire someone who knows less than you do about what he's hired to do.
Malcolm S. Forbes
The person who knows HOW will always have a job. The person who knows WHY will always be his boss.
First-rate people hire first-rate people; second-rate people hire third-rate people.
If you pay peanuts, you get monkeys.
Sir James Goldsmith
The best job goes to the person who can get it done without passing the buck or coming back with excuses.
Faced with crisis, the man of character falls back on himself. He imposes his own stamp of action, takes responsibility for it, makes it his own.
Charles De Gaulle
We will either find a way, or make one.
No great deed is done by falterers who ask for certainty.
Nothing will ever be attempted if all possible objections must first be overcome.
A committee is a thing which takes a week to do what one good man can do in an hour.
Indecision and delays are the parents of failure.
People who come up with "It may not work" or "What are we going to do if it fails?" do not have the credentials to be businessmen. If there is only a 1 percent chance of success, a true businessperson sees that 1 percent as the spark to light a fire.
The way to get things done is not to mind who gets the credit for doing them.
In a fight for survival, you don't lead with your chin.
I've always been worried about people who are willing to work for nothing. Sometimes that's all you get from them, nothing.
For organizations and employees alike, the only real security is the ability to grow, change and adapt.
The Good and the Bad
Negative ions are good for us. You might want to avoid positive ion generators and ozone generators. Whenever I need a new air cleaner (with negative ion generator), I buy it from surroundair.com. A plain old air cleaner is better than nothing, but one that produces negative ions makes the air in a room fresher and easier to breathe. It also helps to brighten my mood.
Never litter. If you can't find a trash can, take it home and throw it away there.
Hydrofracking is bad for you, your family, your friends, and the environment.
Unfermented soy is bad! “When she stopped eating soy, the mental problems went away.”
Business and Managing
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